The Consumer Council of Fiji is concerned with the number of traders failing to deliver items in a timely manner.
More recently the Council came across a case where a trader failed to deliver items despite receiving payment for them four months prior.
The customer continued making hire purchase payments despite the trader’s failure to deliver items.
The consumer’s efforts to get the items delivered were unsuccessful until the Council intervened and was able to mediate for full delivery of the items.
Some traders are eager to sell their products but forget their obligations to consumers once a sale is made.
Delivery of items is usually on a mutual agreement basis.
The trader and consumer must agree on a particular time frame within which the goods must be delivered.
Failure by the trader to deliver the item is a breach of Section 88 of the Fijian Competition and Consumer Commission Act 2010 of accepting payment without being able to supply as ordered.