The Consumer Council of Fiji is encouraging customers to visit Water Authority of Fiji offices and make arrangements for payments of their overdue bills.

This comes as WAF announced yesterday that all customers with overdue bills would face disconnection from December 14th, 201 8.

Council acting CEO Seymour Singh said consumers had a responsibility to ensure their bills were paid on time.

“Consumers have been given a chance by WAF to visit their offices and make payment arrangements if they face financial hardships with paying their overdue water bills and consumers need to take advantage of this to ensure their water is not cut during the festive season.”

“The Council also wishes to advise consumers to visit the Council should they feel they have a
legitimate grievance with regards to their water bills.”

The Council also acknowledges that WAF has instated multiple methods of payment as well as
channels of communicating overdue bills but also suggests WAF re-look at billing cycles to
avoid issues with bill payment.

“Perhaps changing the billing cycle to monthly payments would address the issues of exorbitant
and overdue bills, saving the time and money of both consumers and WAF.

“It is also imperative that before disconnection, WAF makes all efforts to reach out and ensure that they have received their bills and notices regarding disconnection.”

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