Online trader Elegant Wear has drawn the concern of the Consumer Council for accepting money from consumers and failing to deliver the purchased products.

The Council has received 13 complaints worth $26,590 against Elegant Wear, a company which markets its products via social networking site Facebook.

Items are normally imported to Fiji after consumers place their orders and pay for the items.

Elegant Wears Lautoka office has closed but orders continue to be taken via the Facebook page with customers using wire transfer services to make their purchases.

The complainants, mostly brides, were left inconvenienced at the inability of the trader to supply the product on time.

The most recent case lodged at the Council on May 16 this year involved a complainant living in New Zealand who purchased 2 outfits worth $1,000.68 from Elegant Wear.

The complainant made her purchase in January and was informed she would receive the package by April 20 or be given a refund.

When the package did not arrive, the complainant contacted Elegant Wear but received no response from the trader.

Of the 13 cases received, the Council has managed to resolve 6 cases worth $12,280 after months of follow-up and discussion.

However there are many who have been waiting for 6-7 months without any redress.

Consumers facing similar issues can contact the Council’s toll-free helpline on 155 to lodge a complaint or visit our offices in Suva, Lautoka or Labasa.

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